Formosa Industrial Computing

"Your Complete Solution for industrial automation computing"

Product Warranty

Formosa warrants its products to be free from defects in workmanship and materials under normal use and service and in its original, unmodified condition for a period of 12 months from time of purchase.

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In the event that any purchased product proved to be defective within the warranty period, Formosa will at its option either replace or repair, at no charge, any such product, provided that:

1. inspection by Formosa indicates that the warranty claim is valid;
2. the defect is not the result of an event occurring after delivery;
3. the product has not been altered in any way;
4. the product has been stored and operated under its appropriate condition and environment;
5. the product was originally purchased from an authorized Formosa distributor, sales representative, or dealer within North America.
6. the product has been paid in full if payment is already due
7. the customer pays one-way freight on all warranty returns to the point where the defective product was purchased.

The customer shall pay for repairs of products after the expiration of the warranty period. Formosa will specify the amount after receipt and inspection of such product. In case of system repairs, Formosa shall not be responsible for any loss or damage to installed software and/or data in the storage device, such as hard drive and flash ROM, during the repair process.

This warranty specifically excludes damage incurred in shipment to or from Formosa. Claims for such damage should be filed with the carrier and not with Formosa.

In no event will Formosa be liable for any damage, including any loss of computer, other expenses or inconvenience, lost profits, or lost savings, other incidental or consequential damages arising out of the use or inability to use this product or out of defects therein, or by breach of this express warranty or any implied warranty with the respect to this product, whether on account of negligence or otherwise, even if Formosa has been advised of the possibility of such damages. 

Return Merchandise Authorization

In order to obtain services or return on your equipment, an RMA number must be obtained from Formosa (by filing an RMA Request Form) or from authorized dealer at which the product was purchased. Formosa or authorized dealer must then receive the product within 10 working days, with freight pre-paid.

Please return the defective product with a copy of your original Invoice and a detail description of the problem. Please make sure to clearly mark the RMA number on all enclosed documents.
For merchandise returns for exchange, credit, or refund, RMA must be notified within 21 days from invoice date, and the merchandise must be in orginial unmodified condition and have orginial packaging, manuals, and all original accessory items. A minimum 20% restocking charge will be assessed if the merchandise is returned incomplete or beyond the deadline. FORMOSA RESERVES THE RIGHT TO DECLINE ANY MERCHANDISE RETURNS FOR EXCHANGE, CREDIT, OR REFUND IF THE MERCHANDISE IS RETURNED INCOMPLETE, MODIFIED OR BEYOND 60 DAYS FROM INVOICE DATE.
No credit, refund, or exchange will be accepted for CPU, memory, and storage devices (such as HDD, FDD, etc.).